Conflict and differences of opinion exist in every healthy organization. Effective conflict resolution requires dealing constructively with disagreements rather than pushing them under the rug, letting them break into open warfare, or attempting to eliminate them completely.
Successful conflict resolution includes:
- Accurate diagnosis of the nature and source of the conflict
- A clear understanding of how each party is contributing to the conflict
- Skills and processes for defining alternatives, constructively negotiating outcomes, and creatively developing win-win resolutions.
Resolving conflict effectively can:
- Reduce individual stress, disruptive activities, and potential for vindictive or counter-productive behavior
- Release the energy of individuals to work on organizational needs
- Break down territorial barriers, increasing organizational effectiveness and promoting cross-functional synergism
- Establish models, skills, and agreements for resolving conflicts in the future
Hagberg Consulting Group provides a structured, five-step process for conflict resolution
- Diagnosis: We establish the nature, source, and scope of the conflict
- Goal Setting: We assist the parties to establish individual and organizational goals
- Negotiation: We enhance individual skills, facilitate meetings, and ensure constructive resolution is reached
- Future Strategies: We help the parties establish new models and behaviors for resolving future conflicts
- Follow-up: We schedule a follow-up session to ensure commitments are met and new behaviors are reinforced.
If you would like to learn more about HCG's Conflict Resolution Program, email or call .
|
|